Jokes in the store and its effects on customer satisfaction
نویسندگان
چکیده
منابع مشابه
Effects of Online Store Attributes on Customer Satisfaction & Loyalty
With a choice of many online store attributes, retail managers are concerned about which attributes to include and how to operationalize them as well as their impact on customer satisfaction and loyalty. There is a lack of consensus regarding online store attributes and their categories, and there is very limited empirical research regarding their effects. This paper uses a widely cited seconda...
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ژورنال
عنوان ژورنال: The International Review of Retail, Distribution and Consumer Research
سال: 2017
ISSN: 0959-3969,1466-4402
DOI: 10.1080/09593969.2017.1314862